Returns and refund policy
Janet Bell prints that are sent outside of the UK are made-to-order, meaning each item is produced only after a customer places an order.
Because of this, we do not accept returns or offer refunds for cases where a customer changes their mind or ordered the wrong size, colour, or artwork.
Damaged or defective items
If your order arrives damaged, or contains a manufacturing defect, a free replacement or a full refund will be offered.
If your order has arrived damaged or is faulty, please contact us on info@janetbell.co.uk within 28 days of delivery and include the following:-
- A clear photo of the issue
- A photo of the barcode label on the packaging
Once the issue has been reviewed, a replacement or refund will be arranged as quickly as possible.
We cannot offer refunds or replacements if:
- The wrong size, colour, or design was ordered
- You have changed your mind
- The print placement or slight variations fall within standard production tolerances